FAQs

Yes, guests must be at least 25 years old to book a property with Hilton Head Properties R&R. 

You will receive detailed check-in instructions a few days before your arrival, including property access codes or pass pickup information.

Our properties come equipped with starter essentials, but you may want to bring personal items like additional toiletries, and any special equipment or entertainment for children

Yes, we recommend travel insurance to protect your vacation investment. You can add travel insurance when booking or contact us for more information.

Some of our properties are pet-friendly, while others are not. Look for the pet-friendly designation on each property listing or ask us for recommendations if you’re bringing a pet.

Yes, many of our properties are available for extended stays. Rates and cancellation terms differ from standard stays. Contact us for availability, pricing, and to discuss flexible options personally tailored to long-term guests.

Standard check‑in is at 4 PM and check‑out by 10 AM. We may be able to accommodate early arrivals or late departures for an additional fee—just let us know in advance, and we’ll do our best to assist.

The Guest Reservation Portal is an online platform where you can access all the details of your Hilton Head vacation rental, including booking confirmation, check-in instructions, property information, and exclusive offers.

Once your booking is confirmed and you have signed your rental agreement, you will receive an email with a link to the portal and login instructions. Simply enter your credentials to view your reservation details.

Currently, modifications to your reservation must be made by contacting our guest services team. However, you can view your booking details and any applicable cancellation policies.

Our rentals are cleaned before your arrival and after your departure. Mid-stay housekeeping can be arranged for an additional fee if needed.

Please respect quiet hours from 10 PM to 8 AM to ensure a pleasant stay for everyone in the community. 

Yes, each property has specific guidelines for trash disposal. Details are provided in your welcome packet.

Our team is available 24/7 for emergencies. For urgent after-hours assistance, call  843-785-2242.

Check-out is at 10 AM. Before leaving, please ensure the property is tidy, trash is disposed of, and all personal items are removed. We’ll handle the rest.

Contact us as soon as you realize an item is missing, and we’ll do our best to locate it. Shipping fees may apply to return the item.

Many guests return each year! Contact us directly, and we’ll reserve your preferred dates at your chosen property.

Join our email list and follow us on social media for the latest updates, special offers, and insights on Hilton Head Island.

Each area of the island offers its own unique experience. From quieter spots to more lively areas near shops and dinning, our reservationists can help you choose what fits you best. Call our office at 843-785-2242.

Yes. Printed 360° maps of the island bike paths are available at our office. You can also view bike/e-bike etiquette and map here.

Hilton Head Island has nice weather all year long. Some months are warm and sunny, and others are cooler and quiet. Click Here to learn more about our weather year-round.

No. Driving on the beach is strickly prohibited.

Yes. Each property does have a fully equipped kitchen with plates, glassware, utensils, pots, pans, coffee makers, in addition to major appliances.

Each property is equipped with a maker for both coffee pods or coffee grounds type. 

Private Pools can be heated for an additional charge. Pool heat for private homes must be scheduled 14 days prior to arrival. If the weather drops below 60 degrees, the pool may not be capable of being heated and/or reaching optimal temperature. 

Pools at complexes are up to the controll of the complex management. Hilton Head Properties R&R does not have any control over the heating of the complex pools.